If you are not 100% satisfied with your purchase, you have 30 days from the date of product registration on the Owlet app to request a refund. Please contact customercare-aus@owletcare.com with any questions. Do note, the cost of returning the product will be at your expense. If you purchased the product from a retailer, we would ask that you return to the retailer whenever possible.

To qualify for a 30-day refund, all of the following conditions must be met:

  • Returned product(s) must be in good physical condition (not physically broken or damaged) as per the sole discretion of Owlet. Please ensure you include all components.  Incomplete returns (missing base station or missing sensor) will be refunded at the retail value of parts received.
  • When returning the product to Owlet, we should receive the product within two weeks of contacting us.
  • You will be issued an email when your return has been received and processed by us.
  • Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed.
  • Shipping and handling charges are not refundable.
  • You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to the Product(s) while in transit to Owlet.
  • Gift cards are non-refundable.