Return & Warranty

Return

If you are in any way unhappy with your Danish by Design purchase you may return or exchange it under the following conditions:

  1. Must be returned within 14 days of receipt.
  2. Must be purchased on www.danishbydesign.com.au
  3. The product must be as new, i.e. unused and undamaged in original packaging including all accessories and user manuals where applicable. We also require that you take sufficient care when packaging the goods for return so they can arrive undamaged.
  4. Email info@danishbydesign.com.au with the following details at hand: Your Name, Invoice Number, Reason for Return, and Request for Replacement, Exchange, or Refund. We will then issue a Return Merchandise Authorisation form and a freight label for you.
  5. Smaller items can be returned free of charge, however, bigger items may incur a postage fee.
  6. Please note we are unable to refund initial postage/shipping and handling of products.
  7. Our return policy does not apply if the product has been used, worn, soiled, or damaged. We reserve the right to refuse a return if these requirements are not met.
  8. Although each Danish by Design product has received a high level of quality control, in the rare instance that the product is faulty, we will replace it. If a part of a product is deemed faulty, we will endeavour to replace that part as opposed to the entire product
  9. Danish by Design is NOT responsible if you change your mind, after the delivery of your goods. In other words, we reserve the right to refuse the return of an item if it is delivered as ordered, it is not faulty, and the goods are as pictured on the website. This policy relates particularly to large and heavy furniture items which are subject to a greater risk of freight and handling damage in the process of their return to our warehouse. We will use our discretion and assist customers when able.

Warranty

Please fill in this form to submit a warranty claim https://www.danishbydesign.com.au/product-issue-form/. We will then contact you to finalise your warranty claim. Please do not attempt to return an item before you have heard from us (you may be responsible for any associated expenses).
We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer’s instructions; using it in an abnormal way; or failure to take reasonable care.